Anvil Corporation
· Project Manager, Business Systems Upgrade Replacement Selection Project
As project manager, responsible for the organization, definition, documentation, and selection process for replacement business systems including custom billing system unique to the Engineering industry.
Cascade DAFO, Inc.
· SharePoint Implementation
Working with IT Staff and department heads, developed and implemented a companywide Intranet using Microsoft Windows SharePoint Services. Site has grown over time and continued to work with staff to assist and oversee the development and implementation of additional team sites.
· Customer Service Evaluation and review
Contracted by DAFO management to evaluate existing customer service functions and determine what changes were required to further improve DAFO's customer support services to their customers and clients.
Based on evaluation findings, prepared recommendation for improved customer and client contact, information tracking. To assist Customer Services, and Technical Support staff in better supporting and responding to customer request.
· Customer Relationship Management
Based on finding from Customer Service Evaluation assisted IT staff in the review and selection of a Customer Relationship Management (CRM) system to support the
· Reporting Database
Working with Accounting, Production and Executive Management developed new reporting database to accurately track daily, weekly and year-to-date performance monitors to assist in tracking business operations.
City of Lynden
· Management Support Service
| Provide on-going Information Management consulting and support services, including assisting System Manager (Finance Director) in the establishment of Information Steering Committee. Assisting individual departments in the selection and implementation of applications. Overseeing and monitoring the operations of the City's information network. Interfacing with application vendors on technical issues and assisting staff in the utilization of new technology as needed. |
· Perform Need Analysis
| Performed in-depth needs analysis of all city departments and based on findings prepared and presented long term information plan and strategies. Information plan included replacement and upgrade of all workstations, servers and WAN and LAN topologies to meet Y2K requirements, upgrade or replacement of all core business systems and recommendations on long term IS management. |
· Information Systems upgrade implementation Project
| As project manager, coordinated the preparation, selection and implementation of new hardware and core business systems. Task included the preparation and publication of Request for Proposals for replace of existing workstations, servers and LAN and WAN topologies, replacement of major financial systems, upgrade of all Public Works maintenance management systems and acquisition of new Building Permit management system and upgrade or replacement of public safety systems. |
· Perform Work Flow Analysis of Warehousing Operation
| Performed in-depth work flow analysis to determine factors causing delays in inventory information and processing. Based on review implemented operational changes and implementation of order processing and inventory control system. |
· Design, construct and implement Order Processing and Inventory Control System (OPTICS) for Public Warehousing Operation
| Designed, constructed and Implemented a Cold Storage Order and Inventory Processing system. (OPTICS Warehouse System) |
· Design and implement Local Area Network for administrative offices
| As project manager implemented Local Area Network (Banyan VINES) and migrated the LAN from DOS to Windows environment including integration with UNIX/PICK Mini/Mainframe running OPTICS Warehouse System via TCP/IP |
· Network administration for Banyan VINES Local Area Network
| As system administrator, responsible for system upgrades, network tuning, application implementation and upgrades. |
Bellingham Housing Authority
· Selection and implement Public Housing System for Housing Authority
| Prepared Request For Proposal for acquisition of Housing programs system, based on response assisted Housing Authority management in the selection of vendor, and implementation of systems. |
· Manage re-location project for Housing Authority Systems
| Provided site planning and installation management for re-location of Housing Authority systems. |
· Prepare RFP and select vendor for installation of Local Area Network
| Provided consulting support in the selection of vendors for implementation of Local Area Network system. |
Administrative Services Department
· Review and prepare reorganization of City Information Technology Division
| Analysis and reorganization of Information Services Division, including implementation of personal changes, presentation of plan to City Council and hiring of new IS Manager. |
· Search, selection and retention of Information Technology Manager
| Assisted with the hiring of replacement IS Manager when current manager left at end of contract. |
Parking Systems Division
· Prepare 25 years Capital Budget Business Plan for City of Bellingham Parking Systems Division
| Prepared 25 year Business Plan for capital projects. Plan included financial model for preparing and printing of different scenarios based on changing parking rates and occupancy. In addition, prepared Business Plan document for presentation to Bellingham Parking Commission and City Council. |
Public Works Department
· Review existing inventory system and prepare RFP for replacement system
| Public Works, review of materials inventory system requirements and preparation of Request for Proposal. |
Police Department
· Review police records and dispatch operations and prepare conceptual design
| Police Systems, in depth review of Emergency Services (911) and police records. Based on review prepared conceptual design for City 911 systems. |
As contracted information systems consultant for Consumers Choice, Inc. from 1988 through 1993 was responsible for the development and implementation of the following projects:
· Design and implement Bonus Shopper system data base
| Assisted management develops a data base using FoxBASE Pro to capture, track and report on shopper activity. This data base |
· Selection and implementation of Corporate Accounting System
| Assisted Corporate management in the selection and installation of corporate Minicomputer (UNIX/Informix) based accounting package. |
· Select and implement Video Management system
| Assisted store and corporate management in the selection, implementation and management of store based Video Management system. In addition, trained store personnel in the use and maintenance of video system. |
As interim MIS Manager, March 1993 to January 1994, performed the following:
· Implementation and upgrade of Local Area Network
| Installed, and then upgraded corporate Local Area Network from LANtastic to Novel 3.11. |
· Implementation of TCP/IP between Corporate LAN and UNIX Systems
| Implemented TCP/IP and network communications between LAN and corporate UNIX system. System implementation also included attaching and implementing Macintosh workstations and print serving for Macintosh environment. |
· Upgrade of Corporate UNIX system
| Working with corporate management, hardware and software vendors coordinated the implementation and conversion of corporate accounting systems from an Intel server running SCO UNIX to an NCR 3450 running AT&T UNIX. |
· Selection and implementation of replacement Local Area Network lost in fire
| Project Manager for replacement and upgrade of entire Local Area Network and accounting systems lost in plant fire. |
· Re-location of corporate system to new facility
| Re-located company systems to new facility including coordination of vendors for cabling. De-installed and re-installed system and implemented additional features required due to relocation. |
· Selection and implementation of corporate accounting system
| Assisted client in the definition and selection of corporate accounting systems and associated hardware. |
Medical Systems
| Assisted several (14) medical offices in the selection and installation of medical records and billing systems and Local Area Networks. |
Legal Offices
| Assisted several (3) local legal offices in the selection and installation of LAN’s, time and billing systems, legal software and word processing applications. |